Subject: 20059392 - Fan seller - Madrugada - 07/04/2019 - Seeking approval for refund
From: Saurabh Agarwal <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Tue, 9 Apr 2019 14:42:56 -0700 (MST)

Hello Rosette, 

Buyer emailed us claiming that they haven't received the tickets and they have used the confirmation email to get entry but was denied. Original seller uploaded the tickets before the event. I have called the buyer to confirm the issue and to deny for refund if they are in fault, but after sharing of facts, buyer claimed no email or information was sent to them informing, how to download or get the tickets. 

As there is no log in the CSL regarding any email sent to buyer "Download your e-tickets". Can we get this case forward to the relevant team to check, if it's possible for us to provide the refund to the buyer? 

Thank you, 
Saurabh Agarwal