Subject: RE: 20861741-Broker CL- DIRE STRAITS LEGACY -10/04/2019 -Incomplete order recived
From: Leandro Grijio <[email-masked]>
To: Anezka Koubkova <[email-masked]>, India Inbox <[email-masked]>, Rosette Modiri <[email-masked]>
Cc: Julian Aguire <[email-masked]>, Brian Sexton <[email-masked]>
Date: Tue, 9 Apr 2019 13:38:44 +0000

Emailed seller asking if able to fulfill with 2 missing tickets.
If no reply from seller in 24hrs, please move to pending replacement - charge seller.

Regards,
Leandro Grijio
Seller Support (Latam)

From: Anezka Koubkova <[email-masked]>
Sent: 09 April 2019 13:53
To: India Inbox <[email-masked]>; Rosette Modiri <[email-masked]>; Leandro Grijio <[email-masked]>
Cc: Julian Aguire <[email-masked]>; Brian Sexton <[email-masked]>
Subject: Re: 20861741-Broker CL- DIRE STRAITS LEGACY -10/04/2019 -Incomplete order recived

Hi @Leandro Grijio<mailto:[email-masked]>,

can you please check with the S if he can fulfill?

B purchased in total 4 tix in sales 20861741 (2 tix) and 20861478 (2 tix), but S updated the same TN 1170348097761 for both orders.

B advised he received only 2 tix.

Thanks,

Anezka

________________________________
From: India Inbox
Sent: Tuesday, April 9, 2019 12:20:54 PM
To: Rosette Modiri; Anezka Koubkova
Cc: Julian Aguire; Brian Sexton
Subject: Re: 20861741-Broker CL- DIRE STRAITS LEGACY -10/04/2019 -Incomplete order recived

Hi all,

Buyer purchased tickets in TIDs: 20861478 and 20861741 to the same seller.

Seller uploaded same TN in both transaction.

Event is in 1 day away.

Can some SS agent contact with this broker to check if he can fulfilled?

Kind regards

Jose

________________________________
From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: 08 April 2019 23:33:18
To: India Inbox
Cc: Julian Aguire
Subject: Fwd: 20861741-Broker CL- DIRE STRAITS LEGACY -10/04/2019 -Incomplete order recived

Hi there,

This buyer has reported that they have just received 2 tickets out of 4 , the agent investigated and found out that the buyer purchased 4 tickets under 2 different TIDs however both TIDs have the same LID 361766573. The seller has shipped all the 4 tickets with the same TN 1170348097761, TIDs 20861478 and 20861741 but the buyer has received only 2 tickets and provided the proof as well.

Could you please contact seller support to request for POP from the Broker CL here.

Kind Regards,
Rosette
________________________________
From: "Julian Aguire" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 9 April, 2019 04:16:56
Subject: 20861741-Broker CL-  DIRE STRAITS LEGACY -10/04/2019 -Incomplete order received

Greetings Rose,

Requesting assistance with this case were the buyer recived only two out of four tickets due to two TIDs created for the same event buyer and delivery address.

-20861478 and 20861741= same listing ID-361766573

Please investigate further and help me find a solution to the buyers restitution.

Thank You,

Julian