Subject: RE: 21162357 / fan seller / Benfica vs Eintracht Frankfurt 11/04/2019 20:00 / buyer chasing e tickets - seller fulfilled with invalid tickets.
From: Mateus RochaSimoes <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Sumit Gangwar <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Tue, 9 Apr 2019 12:36:06 +0000

Hi,

If they are chasing a refund and bought tickets from seller [email-masked]<mailto:[email-masked]> or from [email-masked]<mailto:[email-masked]>  please refund the buyer and charge seller.

Thanks.

Regards,
Mateus

From: India Inbox
Sent: 09 April 2019 13:22
To: Mateus RochaSimoes <[email-masked]>
Cc: Sumit Gangwar <[email-masked]>; Rosette Modiri <[email-masked]>; India Inbox <[email-masked]>
Subject: RE: 21162357 / fan seller / Benfica vs Eintracht Frankfurt 11/04/2019 20:00 / buyer chasing e tickets - seller fulfilled with invalid tickets.

Hi Mateus,

Can I please check if the buyers for Benfica vs Eintracht Frankfurt are unable to provide an LDA and chasing a refund can we refund here or will we try and sub with E-tickets ?

Thanks,
Meghan
From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 9, 2019 1:34 AM
To: India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Sumit Gangwar <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: 21162357 / fan seller / Benfica vs Eintracht Frankfurt 11/04/2019 20:00 / buyer chasing e tickets - seller fulfilled with invalid tickets.

Hi there,

With reference to the above TID, this is an active redirection from TID 20880133 to 21162357, the original seller didn't fulfil and the buyer was advised to provide us with the LDA in order to sub the order. Actually, the buyer has informed that they don't have any LDA and want the e-tickets as purchased.

Could you please inform Mateus.RochaSimoes about the buyer's response.

Kind Regards,
Rosette
________________________________
From: "Sumit Gangwar" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 9 April, 2019 05:16:46
Subject: 21162357 / fan seller / Benfica vs Eintracht Frankfurt 11/04/2019 20:00 / buyer chasing e tickets - seller fulfilled with invalid tickets.

Hi Rosette,

This is regarding above mentioned TID,buyer is chasing e-tickets and the seller fulfilled with invalid tickets as per the case history.
Buyer not able to provide LDA , buyer only wants e-tickets or full refund.
Can you please report this to the concern team and get this further resolved.

Regard's
Sumit