Subject: Re: Red Flag - 20449208
From: Mansi Chhabra <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 8 Apr 2019 19:12:06 -0700 (MST)

Hi Rosette, 

I have already contested for this Red flag. Waiting for results. 

Thank You 
Mansi 

From: "Rosette Modiri" <[email-masked]> 
To: "Mansi Chhabra" <[email-masked]> 
Sent: Monday, 8 April, 2019 23:06:51 
Subject: Red Flag - 20449208 

Hi Mansi, 

Can you please review this red flag with Tulika. 

Comments 

Eliza deSouza 
REFERENCE ID: 20449208 

AUDIT RESULT: Red flag 

ERROR TYPE: 

* Agent was impolite and/or unprofessional - agent asked if there was anything else she could help buyer with, then buyer said ''uhn-hu'' and agent just said bye take care and finished the call - make sure to wait for buyer to confirm that they have no further queries before finishing the call. 

* Agent did not resolve the case - agent set a follow up but did not return to it, so the case was left unresolved. 

COMMENTS AND TIPS: As an alternative to resolve the case, the agent could have let the buyer say the TN on the phone and update on the system right there during the call. 

Kind Regards, 
Rosette