Subject: Fwd: 18422306 - BROKER UK - Shawn Mendes - 06/04/20 - login issues
From: Rosette Modiri <[email-masked]>
To: Virendra Singh <[email-masked]>
Cc: Anshul Khandelwal <[email-masked]>
Date: Mon, 8 Apr 2019 12:01:32 -0700 (MST)

Hi Virendra, 

This is the update regarding the case. 

From: "ana alvarez" <[email-masked]> 
To: "Shanice McNally" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Cc: "Anshul Khandelwal" <[email-masked]>, "Silvia Floranes" <[email-masked]>, "jessie tang" <[email-masked]> 
Sent: Sunday, 7 April, 2019 00:40:36 
Subject: Re: 18422306 - BROKER UK - Shawn Mendes - 06/04/20 - login issues 

Hi there, 

Tickets sent through CM. 

Thanks! 

Kind Regards, 
Ana. 

From: Shanice McNally 
Sent: Saturday, April 6, 2019 8:07 PM 
To: Ana Alvarez; Rosette Modiri 
Cc: Anshul Khandelwal; Silvia Floranes; Jessie Tang 
Subject: RE: 18422306 - BROKER UK - Shawn Mendes - 06/04/20 - login issues 

Tickets attached – thanks. 

From: Ana Alvarez 
Sent: Saturday 6 April 2019 19:19 
To: Rosette Modiri <[email-masked]>; Shanice McNally <[email-masked]> 
Cc: Anshul Khandelwal <[email-masked]>; Silvia Floranes <[email-masked]>; Jessie Tang <[email-masked]> 
Subject: Re: 18422306 - BROKER UK - Shawn Mendes - 06/04/20 - login issues 

Hi guys, 

Please note buyer had downloaded these tickets 5 times already: 

[ mailto:[email-masked] | @Shanice ] could you please download these tickets so I can send them through CM to this buyer? 

Thanks! 

Kind Regards, 

Ana. 

From: Rosette Modiri < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, April 6, 2019 7:14 PM 
To: Ana Alvarez 
Cc: Anshul Khandelwal; Silvia Floranes; Jessie Tang 
Subject: Fwd: 18422306 - BROKER UK - Shawn Mendes - 06/04/20 - login issues 

Hi Ana, 

The buyer of this order is unable to access the account and the event has started already. The buyer wants to download their tickets. 

Could you please send the tickets to buyer via CM to [ mailto:[email-masked] | [email-masked] ] . 

Kind Regards, 

Rosette 

From: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] > 
To: "ana alvarez" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Anshul Khandelwal" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 6 April, 2019 23:42:45 
Subject: Fwd: 18422306 - BROKER UK - Shawn Mendes - 06/04/20 - login issues 

Hi Ana, 

The buyer of this order is unable to access the account and the event has started already. The buyer wants to download their tickets. 

Could you please send the tickets to buyer via CM to [ mailto:[email-masked] | [email-masked] ] . 

Kind Regards, 

Rosette 

From: "Anshul Khandelwal" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 6 April, 2019 22:59:47 
Subject: 18422306 - BROKER UK - Shawn Mendes - 06/04/20 - login issues 

Hi Rosette, 

Buyer called stating that she unable to login into the viagogo account. 

Tickets need to be transferred on : [ mailto:[email-masked] | [email-masked] ] 

Could you please contact CSNY to send the tickets via customer mail to the buyer email address? 

Thanks&Regards, 

Anshul