Subject: Fwd: 20934874 , Broker-US , DROELOE - The Choices We Face Part 2, 23/03/2019 20:00 (Local)- RAG case needs to be reassigned to Rebecca
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Virendra Singh <[email-masked]>
Date: Mon, 8 Apr 2019 11:50:09 -0700 (MST)

Hi there, 

With reference to the above TID, the buyer was RAG due to age restriction and the case was escalated to payment by rebecca.foley to refund the buyer as instructed by CSNY and actually payment team is asking for CSNY approval to be forwarded to CSpayment in order to refund. 

Could you please inform rebecca.foley to request for CSNY approval in this order. 

Kind Regards, 
Rosette 

From: "Virendra Singh" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 8 April, 2019 22:39:58 
Subject: 20934874 , Broker-US , DROELOE - The Choices We Face Part 2, 23/03/2019 20:00 (Local)- RAG case needs to be reassigned to Rebecca 

Dear Rosette, 

With reference to above TID, case needs to reassigned to Rep Rebecca. Foley as she had forwarded companint to Payment Team in order to initiate a full refund.However , case notes suggests that she first need to seek approval of CS.NY 

Could you please contact with consult team and assign the case to her. 

Best regards, 
Virendra Singh