Subject: Red Flag - TID 18826900
From: Rosette Modiri <[email-masked]>
To: Anurag Pradhan <[email-masked]>
Date: Mon, 8 Apr 2019 10:30:58 -0700 (MST)

Hi Anurag, 

Can you please review this red flag with Rajat Bhardwaj. 

Comments 

Cian Madigan 
REFERENCE ID: Transaction number: 21036530. 

AUDIT RESULT: Red Flag. 

ERROR TYPE: Resolution - Agent did not resolve the case. 

COMMENTS AND TIPS: Agent did not return to the case to resolve before the follow up set expired. 

Agent should use the enquiry source Buyer - I think I received the incorrect section / quantity / date as the tickets were not confirmed as incorrect this is the most appropriate enquiry source to apply. 

Agent correctly reached out to the buyer as confirmed during the phone call and advised further investigation is required. 

Kind Regards, 
Rosette