Subject: Re: 21194813 , Broker BR , Arctic Monkeys & Kings of Leon & Kendrick Lamar - Lollapalooza Brazil 2019 - 3 Days , 05/04/2019 , Issues with wrist band
From: India Inbox <[email-masked]>
To: Mario Gusman <[email-masked]>
Cc: Kannedy Namir De Carvalho Barai <[email-masked]>, Rosette Modiri <[email-masked]>, Brian Sexton <[email-masked]>
Date: Mon, 8 Apr 2019 08:30:06 +0000

@Mario Gusman<mailto:[email-masked]>

Hi Mario

Can this be looked into please?

Kind regards

Breda

________________________________
From: Rosette Modiri <[email-masked]>
Sent: Sunday 7 April 2019 02:40:03
To: India Inbox
Cc: Kannedy Namir De Carvalho Barai
Subject: Fwd: 21194813 , Broker BR , Arctic Monkeys & Kings of Leon & Kendrick Lamar - Lollapalooza Brazil 2019 - 3 Days , 05/04/2019 , Issues with wrist band

Hi there,

The particular buyer claimed that they purchased the tickets for 3 days event (5th to 7th of April) however they received the wristband only for 1 day. The Broker BR has been notified about the issue however he informed that they had only received wristbands for the Friday event, so as the order was subbed from 21183435 hence the buyer has been been refunded for 30% voucher due to that there is a system note left by mario.gusman stating that the buyer will only be refunded 20% in this case. Actually the buyer is claiming about receiving incorrect number of wristbands and requesting to be refunded at least 70% partial refund as compensation.

Could you please inform mario.gusman that the buyer is requesting for 70% partial refund as compensation here.

Kind Regards,
Rosette
________________________________
From: "Kannedy Namir De Carvalho Barai" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Sunday, 7 April, 2019 03:03:14
Subject: 21194813 , Broker BR , Arctic Monkeys & Kings of Leon & Kendrick Lamar - Lollapalooza Brazil 2019 - 3 Days , 05/04/2019 , Issues with wrist band

Hi Rosette,

In reference to TID: 21194813, buyer called chasing wrist band and she purchased pass for 3 days event (5th to 7th of April) and received wrist band for only one day. Buyer has already been provided with 30% voucher.
Seller informed that he cannot provide wrist bands for 6th and 7th of April and I called buyer to offer 20% partial refund which she declined and requested at least 70% total partial refund as compensation.

Could you help here?

Regards,
Kannedy