Subject: Re: 21094669 , Broker-US , El Fantasma, 06/04/2019 19:00 (Local)- Buyer is not able to see the tickets (High Priority Case)
From: Ana Alvarez <[email-masked]>
To: Rosette Modiri <[email-masked]>, Shanice McNally <[email-masked]>
Cc: Virendra Singh <[email-masked]>, Silvia Floranes <[email-masked]>, Jessie Tang <[email-masked]>
Date: Sat, 6 Apr 2019 22:48:43 +0000

Hi there,

@Shanice<mailto:[email-masked]> could you please download tickets from this order? Event in 1 hour and buyer don't have access to account.

Thanks!

Kind Regards,
Ana.
________________________________
From: Rosette Modiri <[email-masked]>
Sent: Saturday, April 6, 2019 11:46 PM
To: Ana Alvarez
Cc: Virendra Singh; Silvia Floranes; Jessie Tang
Subject: Fwd: 21094669 , Broker-US , El Fantasma, 06/04/2019 19:00 (Local)- Buyer is not able to see the tickets (High Priority Case)

Hi Ana,

This buyer has requested for email address change from [email-masked] to [email-masked]. The change has been done as per the EEC sheet however the buyer cannot locate her order under the new email address [email-masked].

Could please send these tickets to buyer via CM to [email-masked] as the event is in 1 hours away.

Kind Regards,
Rosette
________________________________
From: "Virendra Singh" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Sunday, 7 April, 2019 02:33:12
Subject: 21094669 , Broker-US ,  El Fantasma, 06/04/2019 19:00 (Local)- Buyer is not able to see the  tickets (High Priority Case)

Dear Rosette,

With reference to above TID, buyer is looking for tickets:

  *   DP:  Mobile QR Code
  *   Seller: Broker -US

  *   When: 3 hours away

  *   State :Complete

  *   Earlier, buyer request to change the email ID to [email-masked] and she got an email asking her to reset the password and she did, however she is not able to see  the tickets on her account

Could you please check with SS so that tickets could be provided to the buyer in last minute?

Best regards,
Virendra Singh