Subject: 21194813 , Broker BR , Arctic Monkeys & Kings of Leon & Kendrick Lamar - Lollapalooza Brazil 2019 - 3 Days , 05/04/2019 , Issues with wrist band
From: Kannedy Namir De Carvalho Barai <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Sat, 6 Apr 2019 14:33:14 -0700 (MST)

Hi Rosette, 

In reference to TID: 21194813, buyer called chasing wrist band and she purchased pass for 3 days event (5th to 7th of April) and received wrist band for only one day. Buyer has already been provided with 30% voucher. 
Seller informed that he cannot provide wrist bands for 6th and 7th of April and I called buyer to offer 20% partial refund which she declined and requested at least 70% total partial refund as compensation. 

Could you help here? 

Regards, 
Kannedy