Subject: Fwd: 20447289 - Deal manager Deal manager Primary - Sale or Return - Global Primary - Sale or Return - Global - Qapital 2019 - 06/04/2019 - coupon code invalid
From: Rosette Modiri <[email-masked]>
To: ana alvarez <[email-masked]>
Cc: Malobika Purkayastha <[email-masked]>, Silvia Floranes <[email-masked]>, jessie tang <[email-masked]>
Date: Sat, 6 Apr 2019 14:29:08 -0700 (MST)

Hi Ana, 

The delivery plan on this order is e-ticket Paylogic Allocation, the buyer had received the ticket vouchers however they are unable to process the personalisation process in order to download the correct tickets as the coupon code is showing invalid. The second issue is on our system the event time is 4:00 pm however on the tickets, the time is 10:00 pm. 

We have the same issue on TIDs 21178052, 20557018 and 21143487 

Could you please check with Primary if they can get the issue resolved as the event has already started. 

Kind Regards, 
Rosette 

From: "Malobika Purkayastha" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 7 April, 2019 01:29:41 
Subject: 20447289 - Deal manager Deal manager Primary - Sale or Return - Global Primary - Sale or Return - Global - Qapital 2019 - 06/04/2019 - coupon code invalid 

Hi Rosette, 

Buyer has called us to inform that the event event is taking place on 22:00 but as checked the event date was on 06/04/2019 16:00 (Local). Buyer confirms that he is not able to use the coupon code as it shows invalid. Buyer also sent us with the screenshot. Buyer did not receive the tickets. The delivery plan is e-ticket Paylogic Allocation. 

Kindly check what needs to be done. 

Kind regards, 
Malobika