Subject: Re: 18826900, Broker IL, Sevilla FC vs Real Betis, 13/04/2019, tickets issue
From: Rachel Corcoran <[email-masked]>
To: Jose Sanchez <[email-masked]>, Brian Sexton <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Natalia Cabrera Castilla <[email-masked]>
Date: Sat, 6 Apr 2019 14:06:03 +0000

Hi All,

The club changed their tickets to box office collection by the names ticket holder yesterday right before tickets went on sale and we are looking in to the cancellation of the event.

The document uploaded confirms that tx for this event are released 48 hrs before the event.

I will delete these and ask the seller to upload the etx when they're released.

Kind regards,

Rachel Corcoran

Seller Support

Team Lead: Nikita Griffin

________________________________
From: Jose Sanchez
Sent: 06 April 2019 14:22:37
To: Brian Sexton; Rachel Corcoran
Cc: Rosette Modiri; Natalia Cabrera Castilla
Subject: RE: 18826900, Broker IL, Sevilla FC vs Real Betis, 13/04/2019, tickets issue

Hi @Rachel Corcoran<mailto:[email-masked]>, could you please have a look at this one?

The Broker is IL but event is in Sevilla and document uploaded is in Spanish.

Kind regards,

J. Eduardo Sanchez

Seller Support

________________________________
From: Brian Sexton
Sent: Saturday, April 6, 2019 2:17:56 PM
To: Jose Sanchez
Cc: Rosette Modiri; Natalia Cabrera Castilla
Subject: FW: 18826900, Broker IL, Sevilla FC vs Real Betis, 13/04/2019, tickets issue

Hi Jose,

This Broker IL requested to change the DP to paper tickets but then they proceeded to upload vouchers to collect the tickets, could someone please confirm if this is allowed?

Kind regards,

Brian

From: Rosette Modiri <[email-masked]>
Sent: Saturday 6 April 2019 05:53
To: India Inbox <[email-masked]>
Cc: Natalia Cabrera Castilla <[email-masked]>
Subject: Fwd: 18826900, Broker IL, Sevilla FC vs Real Betis, 13/04/2019, tickets issue

Hi,

With reference to the above TID, the seller firstly requested for change of DP, from e-ticket to paper ticket then later he uploaded the tickets. The agent investigated the case and the uploaded tickets received look like a voucher to collect the correct tickets at the venue.

Could you please contact seller support to confirm with the Broker IL if the uploaded tickets are correct.

Kind Regards,

Rosette

________________________________

From: "Natalia Cabrera Castilla" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 6 April, 2019 04:20:50
Subject: 18826900, Broker IL, Sevilla FC vs Real Betis, 13/04/2019, tickets issue

Rosette,

Buyer provided DA as requested because seller asked to update DP to paper tickets, however he uploaded PDF which seems not the tickets.

Please, contact to SS team n order to check if PDF is the tickets or we have to change DP as previously has been requested.

Thanks

--

Kind Regards

Natalia