Subject: RAG Module: New Update
From: Kritika Mirchandani <[email-masked]>
To: Team Lead <[email-masked]>
Cc: Virat <[email-masked]>
Date: Sat, 6 Apr 2019 05:04:21 -0700 (MST)

Hi All, 

Please note that some adjustments have been made to the RAG Module in Training External. Some clarifications have been added to the Module which are as follows: 

    * Slide 14 : Regarding when should a buyer be refunded if e-tickets have been printed or not. 
    * Slide 17 : What it means when we say the buyer has proof / no proof. 
    * Slide 18 : Clarification added to show what we mean when we say it is not clear if the buyer has proof or not (e.g. the buyer does not give a clear reason for being refused entry, then we would need to ask for proof) 
    * 
Slide 37-39 : Explanations for what each of the “No Refund” reasons mean. 
Please ensure all agents thoroughly read and understand this update at the latest. 
Kind Regards 
Kritika Mirchandani