Subject: Re: 21177602 - Broker BR - Lollapalooza Brazil 2019 - Day 1 - 05/04/2019 - Event started but tickets not received.
From: Mario Gusman <[email-masked]>
To: Shanice McNally <[email-masked]>, Ana Alvarez <[email-masked]>, Rosette Modiri <[email-masked]>
Cc: eduardo Filipe Fernanadez <[email-masked]>, Silvia Floranes <[email-masked]>, Jessie Tang <[email-masked]>
Date: Fri, 5 Apr 2019 18:29:39 +0000

Hello

I just rang the seller and he told me that the buyer refused the delivery:
-Motorboy tried delivering the tickets but was not admitted into the building;
-The doorman of the building contacted buyer who told the courier to go back as they were not keeping the tickets;
-There is no proof of rejection as the buyer was not there in person and the doorman did not want to sign any documents;

The seller told me they can try another delivery in 15 minutes if the buyer agrees to receive the tickets;

Thanks,

Mario Gusman

Seller Support Agent - PT/BR

[Viagogo Logo]<https://www.viagogo.com/>

________________________________
From: Shanice McNally
Sent: Friday, April 5, 2019 7:10 PM
To: Ana Alvarez; Rosette Modiri; Mario Gusman
Cc: eduardo Filipe Fernanadez; Silvia Floranes; Jessie Tang
Subject: RE: 21177602 - Broker BR - Lollapalooza Brazil 2019 - Day 1 - 05/04/2019 - Event started but tickets not received.

@Mario<mailto:[email-masked]> can you help here please.

From: Ana Alvarez
Sent: Friday 5 April 2019 19:05
To: Rosette Modiri <[email-masked]>; Shanice McNally <[email-masked]>
Cc: eduardo Filipe Fernanadez <[email-masked]>; Silvia Floranes <[email-masked]>; Jessie Tang <[email-masked]>
Subject: Re: 21177602 - Broker BR - Lollapalooza Brazil 2019 - Day 1 - 05/04/2019 - Event started but tickets not received.

Hi guys,

@Shanice<mailto:[email-masked]> can you assign this to SS BR please? Buyer is chasing tickets and they haven't received them yet. Could this PS be contacted and asked for a pod please?

Thanks!

Kind Regards,

Ana.

________________________________

From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 5, 2019 6:51 PM
To: Ana Alvarez
Cc: eduardo Filipe Fernanadez; Silvia Floranes; Jessie Tang
Subject: Fwd: 21177602 - Broker BR - Lollapalooza Brazil 2019 - Day 1 - 05/04/2019 - Event started but tickets not received.

Hi Ana,

With reference to the above TID, the event has started already and the buyer claimed to have not received the tickets yet. The order is showing in Transit and DP is  ELS - Loggi Sao Paulo (BR).

Could you please contact seller support to request for proof of delivery from the Broker BR here.

Kind Regards,

Rosette

________________________________

From: "eduardo Filipe Fernanadez" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 5 April, 2019 22:43:22
Subject: 21177602 - Broker BR - Lollapalooza Brazil 2019 - Day 1  - 05/04/2019 - Event started but tickets not received.

Hi Rosette!

In reference TID: 21177602, buyer called requesting a refund as the tickets were not delivered, the event has started 2 hours ago and the transaction state changed from Pending shipment creation to IN TRANSIT when the buyer was still in the call, in order to know if we can refund the buyer, can you please contact Broker BR in order to know if the tickets were delivered ?

Kind regards,

Eduardo