Subject: RE: 21177602 - Broker BR - Lollapalooza Brazil 2019 - Day 1 - 05/04/2019 - Event started but tickets not received.
From: Shanice McNally <[email-masked]>
To: Ana Alvarez <[email-masked]>, Rosette Modiri <[email-masked]>, Mario Gusman <[email-masked]>
Cc: eduardo Filipe Fernanadez <[email-masked]>, Silvia Floranes <[email-masked]>, Jessie Tang <[email-masked]>
Date: Fri, 5 Apr 2019 18:10:59 +0000

@Mario<mailto:[email-masked]> can you help here please.

From: Ana Alvarez
Sent: Friday 5 April 2019 19:05
To: Rosette Modiri <[email-masked]>; Shanice McNally <[email-masked]>
Cc: eduardo Filipe Fernanadez <[email-masked]>; Silvia Floranes <[email-masked]>; Jessie Tang <[email-masked]>
Subject: Re: 21177602 - Broker BR - Lollapalooza Brazil 2019 - Day 1 - 05/04/2019 - Event started but tickets not received.

Hi guys,

@Shanice<mailto:[email-masked]> can you assign this to SS BR please? Buyer is chasing tickets and they haven't received them yet. Could this PS be contacted and asked for a pod please?

Thanks!

Kind Regards,
Ana.
________________________________
From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 5, 2019 6:51 PM
To: Ana Alvarez
Cc: eduardo Filipe Fernanadez; Silvia Floranes; Jessie Tang
Subject: Fwd: 21177602 - Broker BR - Lollapalooza Brazil 2019 - Day 1 - 05/04/2019 - Event started but tickets not received.

Hi Ana,

With reference to the above TID, the event has started already and the buyer claimed to have not received the tickets yet. The order is showing in Transit and DP is  ELS - Loggi Sao Paulo (BR).

Could you please contact seller support to request for proof of delivery from the Broker BR here.

Kind Regards,
Rosette
________________________________
From: "eduardo Filipe Fernanadez" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 5 April, 2019 22:43:22
Subject: 21177602 - Broker BR - Lollapalooza Brazil 2019 - Day 1  - 05/04/2019 - Event started but tickets not received.

Hi Rosette!

In reference TID: 21177602, buyer called requesting a refund as the tickets were not delivered, the event has started 2 hours ago and the transaction state changed from Pending shipment creation to IN TRANSIT when the buyer was still in the call, in order to know if we can refund the buyer, can you please contact Broker BR in order to know if the tickets were delivered ?

Kind regards,
Eduardo