Subject: 21177602 - Broker BR - Lollapalooza Brazil 2019 - Day 1 - 05/04/2019 - Event started but tickets not received.
From: eduardo Filipe Fernanadez <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Fri, 5 Apr 2019 10:13:22 -0700 (MST)

Hi Rosette! 

In reference TID: 21177602, buyer called requesting a refund as the tickets were not delivered, the event has started 2 hours ago and the transaction state changed from Pending shipment creation to IN TRANSIT when the buyer was still in the call, in order to know if we can refund the buyer, can you please contact Broker BR in order to know if the tickets were delivered ? 

Kind regards, 
Eduardo