Subject: Re: 19851054 / Broker MX / Monterrey vs. Cruz Azul - Liga MX / 30/03/2019 - Ticket not delivered
From: Jose Serrano <[email-masked]>
To: Anezka Koubkova <[email-masked]>, India Inbox <[email-masked]>
Cc: Daniel Khing <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Thu, 4 Apr 2019 19:01:13 +0000

Hi team,

Seller provided proof of shipment from ELS Dostavista Monterrey company, 6 hours before the event to buyer address.

Seller is to be paid.

Kind regards,

Jose Serrano

Seller Support (Latam)

________________________________
From: Jose Serrano
Sent: Monday, April 1, 2019 5:02:21 PM
To: Anezka Koubkova; India Inbox
Cc: Daniel Khing; Rosette Modiri
Subject: Re: 19851054 / Broker MX / Monterrey vs. Cruz Azul - Liga MX / 30/03/2019 - Ticket not delivered

Hi team,

Requested proof of delivery.

Deadline 03/04/2019

Kind regards,

Jose Serrano

Seller Support (Latam)

________________________________
From: Anezka Koubkova
Sent: Monday, April 1, 2019 4:47:15 PM
To: India Inbox; Jose Serrano
Cc: Daniel Khing; Rosette Modiri
Subject: Re: 19851054 / Broker MX / Monterrey vs. Cruz Azul - Liga MX / 30/03/2019 - Ticket not delivered

Hi @Jose Serrano<mailto:[email-masked]>,

can you please ask S to provide proof of delivery?

B claims no tix received.

Thanks,

Anezka

________________________________
From: India Inbox
Sent: Monday, April 1, 2019 3:25:46 PM
To: Anezka Koubkova
Cc: Daniel Khing; Rosette Modiri; India Inbox
Subject: RE: 19851054 / Broker MX / Monterrey vs. Cruz Azul - Liga MX / 30/03/2019 - Ticket not delivered

Hi Anezka,

Could you help us here ?

Thanks,

Meghan

From: Rosette Modiri <[email-masked]>
Sent: Sunday, March 31, 2019 2:40 AM
To: India Inbox <[email-masked]>
Cc: Daniel Khing <[email-masked]>
Subject: Fwd: 19851054 / Broker MX / Monterrey vs. Cruz Azul - Liga MX / 30/03/2019 - Ticket not delivered

Hi,

The buyer is asking for refund as they have still not received their tickets for the event and the event is in 1 hours away. The seller used ELS to ship the tickets and according to our system the tickets were shipped since 30/03/2019.

Could you please inform seller support to request for POP from the Broker MX.

Kind Regards,

Rosette

________________________________

From: "Daniel Khing" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 31 March, 2019 06:54:30
Subject: 19851054 / Broker MX / Monterrey vs. Cruz Azul - Liga MX / 30/03/2019 - Ticket not delivered

Hi Rosette,

Please look into the above mentioned TID wherein the buyer has mailed that he did not received the ticket. The buyer has given a hotel address for delivery and we have sent a mail 6 hours ago that the ticket is out for delivery and it will be delivered to him with 4 hours. But the buyer has not yet received the ticket and the event is just 2 hours away from now.

The buyer has mailed that he is returning home as the he didn't receive the ticket and is asking for a refund.

Kindly check with the SS team for the status and advise.

Thanks & Regards,

Daniel Khing