From: Rosette Modiri <[email-masked]>
Date: Thu, 4 Apr 2019 09:56:07 -0700 (MST)

Request For 	

David Lee 

Request From 	

(TL - Your Name) and Brian Sexton 

Details 	

Scorecard ID: 23701 

TID: 20890909 

Agent Name: Joel Samuel 

Reason for Review request: The agent took the correct action on this case however he has been marked down and got a Red Flag for not following the correct RAG process. 

Additional Information: 

The agent received the case where the buyer reported rag 1 day after the event, the buyer specified that they didn't print out their tickets, they just showed the tickets on the mobile phone due to that the agent advised them that they will not be refunded as they should print out their tickets.