Subject: Re: TID: 20959916 - Red Flag
From: Rosette Modiri <[email-masked]>
To: Anurag Pradhan <[email-masked]>
Date: Thu, 4 Apr 2019 09:14:00 -0700 (MST)

Hi Anurag, 

Thank you. 

Rosette, 

From: "Anurag Pradhan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 3 April, 2019 21:16:20 
Subject: Re: TID: 20959916 - Red Flag 

Hi Rose, 

Coached the agent. Informed her a proper CIAN note should be left if case is flagged and kept on follow up to avoid Red Flags in future. 

Regards, 

Anurag. 

From: "Rosette Modiri" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Sent: Wednesday, 3 April, 2019 06:19:13 
Subject: TID: 20959916 - Red Flag 

Hi Anurag, 

Can you please review this Red Flag with Fatoumata. 

REFERENCE ID: 20959916 

AUDIT RESULT: Red flag 

ERROR TYPE: Agent did not resolve the case - agent set a follow up but did not return to it, so the case was left unresolved. 

COMMENTS AND TIPS: Agent correctly investigated the case. 

Kind Regards, 
Rosette