Subject: Fwd: [REQUEST] – Audit Review
From: Ashwinee Latchayya <[email-masked]>
To: Mansi Chhabra <[email-masked]>, Sankarshan Rajan <[email-masked]>, Worchuirin <[email-masked]>, Rosette Modiri <[email-masked]>, Anurag Pradhan <[email-masked]>, Parvez Alam <[email-masked]>, Charanjit Singh <[email-masked]>, Caleb Lundinga Lodi <[email-masked]>
Cc: Viraat <[email-masked]>, Kritika Mirchandani <[email-masked]>
Date: Thu, 4 Apr 2019 01:49:43 -0700 (MST)

Hi all, 

PFB. 

If any of your agent has received a red flag for FC Barcelona event (which took place on 30/03 )because they've pushed back when the buyer claimed to have received wrong tickets (non-consecutive seats) - please dispute this and it should be removed. 

Kind Regards, 
Ash 

From: "Brian Sexton" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 4 April, 2019 13:41:22 
Subject: FW: [REQUEST] – Audit Review 

FYI 

From: David Lee 
Sent: Wednesday 3 April 2019 22:38 
To: Brian Sexton <[email-masked]> 
Cc: Maiwenn Gouthe <[email-masked]>; Michelle Gubbins <[email-masked]> 
Subject: RE: [REQUEST] – Audit Review 

Hi Brian, 

After checking this with Stephen to confirm the fulfilment issues on the day, I have removed the failed section, the audit is now passed. 

Kind regards, 

Dave 

From: Brian Sexton 
Sent: 03 April 2019 15:28 
To: David Lee < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Maiwenn Gouthe < [ mailto:[email-masked] | [email-masked] ] >; Michelle Gubbins < [ mailto:[email-masked] | [email-masked] ] > 
Subject: [REQUEST] – Audit Review 
Importance: High 

Hi Dave, 

Could this amber flag please be reviewed? 

Kind regards, 

Brian 

From: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday 3 April 2019 19:18 
To: Brian Sexton < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Robert Cosgrove < [ mailto:[email-masked] | [email-masked] ] >; Virat Joshi < [ mailto:[email-masked] | [email-masked] ] >; Karanjeet Singh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: [REQUEST] – Audit Review - 20933928 
Importance: High 

Hi Brian, 

Can we forward this audit to be reviewed please. 

	

Request For 	

David Lee 

Request From 	

(TL - Ashwinee) and Brian Sexton 

Details 	

Scorecard ID: 24404 

TID: 20933928 

Agent Name: Karanjeet Singh 

Reason for Review request: On the day of this event, we received a lot of queries in regards to non consecutive seats and this was flagged to Limerick. 

Additional Information: 

Karan received a yellow flag stating: The agent confirmed that the tickets were correct but tickets were wrong - Buyer received seats Row 18 seats 10 and 12 and Row 19 seat 19. 

Many such cases were flagged to the India Inbox and we were told to push back. Please see screenshot of the same. This TID in particular wasn't flagged as we were told to push back the FC Barcelona cases. 

Hoping this will be looked into fairly. 

Kind Regards, 

Ash 

From: "Karanjeet Singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 3 April, 2019 17:54:43 
Subject: 20933928-please check with it 

Hi Ashwinee, 

With reference to TID: 20933928 i have received a red flag in this case and as suggested that we had to push back the customers with the same query as we got an update from Limerick so could you please check with it an review the case? 

Kind Regards, 
Karanjeet