Subject: RE: EID 2775178 - Shawn Mendes - Rogers Arena, Vancouver, CA - 14/06/2019 - Wrong section at the map
From: Sho Miyazaki <[email-masked]>
To: India Inbox <[email-masked]>, On-call Data Management <[email-masked]>
Cc: Jitender Pratap Singh <[email-masked]>, Rosette Modiri <[email-masked]>, Mansi Chhabra <[email-masked]>
Date: Wed, 3 Apr 2019 13:30:24 +0000

Dear Breda,

Event map updated and live on our website.

https://web1.www.viagogo.com/ww/Concert-Tickets/Rock-and-Pop/Shawn-Mendes-Tickets/E-2775178?qty=0

Thank you,
Sho Miyazaki

From: India Inbox
Sent: Wednesday, April 3, 2019 4:21 AM
To: On-call Data Management <[email-masked]>
Cc: Jitender Pratap Singh <[email-masked]>; Rosette Modiri <[email-masked]>; Mansi Chhabra <[email-masked]>
Subject: Re: EID 2775178 - Shawn Mendes - Rogers Arena, Vancouver, CA - 14/06/2019 - Wrong section at the map

@On-call Data Management<mailto:[email-masked]>

Hi all

Can this be looked into please?

Kind regards

Breda

________________________________
From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday 2 April 2019 20:20:23
To: India Inbox
Cc: Jitender Pratap Singh
Subject: Fwd: EID 2775178 - Shawn Mendes - Rogers Arena, Vancouver, CA - 14/06/2019 - Wrong section at the map

Hi,

With reference to the above EID, the buyer reported that they were misled by our website about the section, on viagogo the section purchased it's showing in front of the stage however on different venue map online the same section is located at the back of the stage. The agent investigated online and has confirmed that the section purchased is at the back and not in front as displayed on our website.

Could you please contact EDM team to investigate on this as it seems to be a mapping error.

*           Event ID: 2775178

*           Event Name: Shawn Mendes

*           Event Date: 14/06/2019

*           Link as proof: https://www.ticketmaster.ca/rogers-arena-tickets-vancouver/venue/139269<https://protect-eu.mimecast.com/s/BZGNCq7XgIODl8WtZ4aDR?domain=katc.com>

Kind Regards,
Rosette
________________________________
From: "Jitender Pratap Singh" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 2 April, 2019 07:42:47
Subject: EID 2775178 - Shawn Mendes - Rogers Arena, Vancouver, CA - 14/06/2019 - Wrong section at the map

Dear Rosette

Buyer called in and said that as per ticketmaster the section 305 is at the back of the stage  but as per viagogo it is showing that its in front.

*           Event ID: 2775178

*           Event Name: Shawn Mendes

*           Event Date: 14/06/2019

*           Link as proof: https://www.ticketmaster.ca/rogers-arena-tickets-vancouver/venue/139269<https://protect-eu.mimecast.com/s/BZGNCq7XgIODl8WtZ4aDR?domain=katc.com>

Regards
Jitender