Subject: [Ticket #21445] Unable to log into CSL - Virendra Singh
From: IT Services <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 3 Apr 2019 13:24:57 +0000

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On 03 Apr 2019 @ 02:24 pm, Laury Martinez wrote:

Hi Silvia,

The password was reset as requested.

The temporary password has been set to P@ssword1 and the user will need to change it after logging into the device.

Please let me know if there's still abnormal behavior after changing the password or if there's anything else we can help you with.

Kind regards,
Laury Martinez.

Ticket History
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On 02 Apr 2019 @ 10:10 pm, Silvia Floranes wrote:

Yes, I think it will be better to reset the password

Thank you

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On 02 Apr 2019 @ 09:50 pm, Laury Martinez wrote:

Hi Silvia,

The user isn’t locked in our side, is this the only user having this issue?

Can I proceed to do a password reset?

Kind reagrds,

Laury Martinez.

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On 02 Apr 2019 @ 09:13 pm, Silvia Floranes wrote:

Hi Laury, it did not work. Is there another way?

Thank you,

Silvia

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On 02 Apr 2019 @ 09:02 pm, Laury Martinez wrote:

Assigned to Laury Martinez.

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On 02 Apr 2019 @ 09:02 pm, Laury Martinez wrote:

Hi Silvia,

Can you please request the user to try to log into incognito mode?

Let me know if the user is able to log in like this, if not please provide the TeamViewer ID and password.

Kind regards,

Laury Martinez.

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On 02 Apr 2019 @ 08:44 pm, Silvia Floranes wrote:

Can this be checked please?

The agent needs to log in

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On 02 Apr 2019 @ 07:01 pm, Silvia Floranes wrote:

Attachment:

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On 02 Apr 2019 @ 07:01 pm, Silvia Floranes wrote:

Hi @IT Services

Virendra Singh cannot log in to CSL

They used the correct passord.

Can you help here please?

Thank you,

Silvia

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