Subject: RE: Dutch Passolig Customers
From: Brian Sexton <[email-masked]>
To: Mansi Chhabra <[email-masked]>, Sankarshan Rajan <[email-masked]>, Worchuirin M <[email-masked]>, Ashwinee Latchayya <[email-masked]>, Parvez Alam <[email-masked]>, Anurag Pradhan <[email-masked]>, Rosette Modiri <[email-masked]>, Caleb Lundinga Lodi <[email-masked]>, Charanjit Singh Sandhu <[email-masked]>
Cc: Virat Joshi <[email-masked]>, Kritika Mirchandani <[email-masked]>, Evan Quinlivan <[email-masked]>
Date: Wed, 3 Apr 2019 11:41:42 +0000

Hi everyone,

Please disregard this, and delete the email. The wiki is correct.

Kind regards,
Brian

From: Brian Sexton
Sent: Wednesday 3 April 2019 16:03
To: Mansi Chhabra <[email-masked]>; Sankarshan Rajan <[email-masked]>; Worchuirin M <[email-masked]>; Ashwinee Latchayya <[email-masked]>; Parvez Alam <[email-masked]>; Anurag Pradhan <[email-masked]>; Rosette Modiri <[email-masked]>; Caleb Lundinga Lodi <[email-masked]>; Charanjit Singh Sandhu <[email-masked]>
Cc: Virat Joshi <[email-masked]>; Kritika Mirchandani <[email-masked]>; Evan Quinlivan <[email-masked]>
Subject: FW: Dutch Passolig Customers

Hi,

Can the below information from Arthur please be passed onto the agents regarding Passolig details in case they come across any of those cases.

Kind regards,
Brian

From: Evan Quinlivan
Sent: Wednesday 3 April 2019 15:11
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Subject: Re: Dutch Passolig Customers

Hey Brian,

Can this be fed back to TL's on site and they have huddles with agents regarding passolig details.

Evan Quinlivan

Senior Customer Facing Team Leader

[viagogo]

________________________________
From: Arthur Kooymans
Sent: Wednesday 3 April 2019 09:28:35
To: Evan Quinlivan; Melvin Eedel-Bloedt
Subject: Dutch Passolig Customers

Hi Evan,

When you have time can you please look into the following (if not, please let me know, and I'll send it on to someone else):

Whenever there is a Turkish football match imminent, and the usual problems arise (buyers not having Passoligs), @Melvin Eedel-Bloedt<mailto:[email-masked]> and I get a lot of cases where the Dutch outsourcing-agents request the wrong details from the buyer. They usually ask for full name, date of birth, nationality and Passolig number and as you know, the seller only need their Passport number and nationality. This causes a lot of cases to drag on longer than necessary and creates unnecessary work for us.

Maybe it's good to contact the relevant managers so they can teach them the correct process? Also since there's no specific blurb to request the relevant details for a Passolig order, maybe this also should be looked in to?

Kind regards,

Arthur | Customer Facing Representative