Subject: Fwd: [Ticket #21445] Unable to log into CSL - Virendra Singh
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Virendra Singh <[email-masked]>, viraat <[email-masked]>
Date: Tue, 2 Apr 2019 18:25:39 -0700 (MST)

Hi Brian, 

The EN agent Virendra Singh is unable to access CSL, the issue has been flagged to IT by Silvia and they were advised to reset the password. 

Could you please remind IT team to reset the password for this agent so that he can be able to log into CSL. 

Kind Regards, 
Rosette 

From: "IT Services" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 3 April, 2019 02:40:55 
Subject: [Ticket #21445] Unable to log into CSL - Virendra Singh 

	
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On 02 Apr 2019 @ 10:10 pm, Silvia Floranes wrote: 

Yes, I think it will be better to reset the password 

Thank you 

Ticket History 

On 02 Apr 2019 @ 09:50 pm, Laury Martinez wrote: 

Hi Silvia, 

The user isn’t locked in our side, is this the only user having this issue? 

Can I proceed to do a password reset? 

Kind reagrds, 

Laury Martinez. 
On 02 Apr 2019 @ 09:13 pm, Silvia Floranes wrote: 

Hi Laury, it did not work. Is there another way? 

Thank you, 

Silvia 
On 02 Apr 2019 @ 09:02 pm, Laury Martinez wrote: 

Assigned to Laury Martinez. 
On 02 Apr 2019 @ 09:02 pm, Laury Martinez wrote: 

Hi Silvia, 

Can you please request the user to try to log into incognito mode? 

Let me know if the user is able to log in like this, if not please provide the TeamViewer ID and password. 

Kind regards, 

Laury Martinez. 
On 02 Apr 2019 @ 08:44 pm, Silvia Floranes wrote: 

Can this be checked please? 

The agent needs to log in 
On 02 Apr 2019 @ 07:01 pm, Silvia Floranes wrote: 

Attachment: 
On 02 Apr 2019 @ 07:01 pm, Silvia Floranes wrote: 

Hi @IT Services 

Virendra Singh cannot log in to CSL 

They used the correct passord. 

Can you help here please? 

Thank you, 

Silvia 
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