Subject: TID: 20959916 - Red Flag
From: Rosette Modiri <[email-masked]>
To: Anurag Pradhan <[email-masked]>
Date: Tue, 2 Apr 2019 17:49:13 -0700 (MST)

Hi Anurag, 

Can you please review this Red Flag with Fatoumata. 

REFERENCE ID: 20959916 

AUDIT RESULT: Red flag 

ERROR TYPE: Agent did not resolve the case - agent set a follow up but did not return to it, so the case was left unresolved. 

COMMENTS AND TIPS: Agent correctly investigated the case. 

Kind Regards, 
Rosette