Subject: Re: 21145903 - Broker UK - Drake - 02/04/2019 - Buyer wants the ticket to the new email address
From: Silvia Floranes <[email-masked]>
To: Shauna Hedderman <[email-masked]>, Rosette Modiri <[email-masked]>
Cc: Jitender Pratap Singh <[email-masked]>
Date: Tue, 2 Apr 2019 22:32:49 +0000

they will get an email on the new account to reset the password.

If they are asked to enter the email details they should enter the old email.

Let me know if the change does not happen

________________________________
From: Shauna Hedderman
Sent: 02 April 2019 21:36
To: Rosette Modiri; Silvia Floranes
Cc: Jitender Pratap Singh
Subject: Re: 21145903 - Broker UK - Drake - 02/04/2019 - Buyer wants the ticket to the new email address

Hi @Silvia<mailto:[email-masked]>

Buyer is at the event and cannot access the tickets as she cannot log in to her account.

She s requesting for the email address to be changed from [email-masked] to  [email-masked]

The event began 2 hours ago and I can see the buyer has already downloaded the tickets today at 19.55.

New email address is not active on the website.

Can this be changed for the buyer?

In any case, they have been able to download the tickets before the event.

Kind Regards,
Shaunna

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 02 April 2019 20:48
To: Shauna Hedderman
Cc: Jitender Pratap Singh
Subject: Fwd: 21145903 - Broker UK - Drake - 02/04/2019 - Buyer wants the ticket to the new email address

Hi Shauna,

With reference to the above TID, the buyer is at the event now and did not download the ticket as they don't have access to their account. The buyer would like to update the new email address which is [email-masked].

Could you please send the ticket to buyer via CM to [email-masked] as the event has started already.

Buyer's name: Sanja Sakic

Kind Regards,
Rosette
________________________________
From: "Jitender Pratap Singh" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Wednesday, 3 April, 2019 01:13:07
Subject: 21145903 - Broker UK - Drake - 02/04/2019 - Buyer wants the ticket to the new email address

Dear Rosette

The buyer is at the venue and asking to update the email address and to send the tickets to the new email address which is [email-masked]

Regards
Jitender