Subject: Re: 20774156 - Broker UK - IAMDDB - 04/04/2019 - chasing tickets
From: Shauna Hedderman <[email-masked]>
To: Rosette Modiri <[email-masked]>, Silvia Floranes <[email-masked]>
Cc: Anshul Khandelwal <[email-masked]>
Date: Tue, 2 Apr 2019 22:12:02 +0000

Hi Rosette,

This order can be moved to replacement, it then should be escalated to Shipping Investigations with the buyers full name, address and contact number.

Shipping investigations will then raise an investigation with UPS.

Please inform the buyer that we are investigating.

This information can be found on the WIKI page for future reference.

Kind Regards,
Shaunna
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From: Rosette Modiri <[email-masked]>
Sent: 02 April 2019 22:58
To: Shauna Hedderman
Cc: Anshul Khandelwal
Subject: Fwd: 20774156 - Broker UK - IAMDDB - 04/04/2019 - chasing tickets

Hi Shauna,

The buyer of this order is chasing their tickets as the event is quite close however as per UPS TN the tickets are stuck in transit since 29/03/2019 and there is no update after that.

Could you please advise if we can move this order to pending replacement as the seller shipped on time.

Kind Regards,
Rosette
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From: "Anshul Khandelwal" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Wednesday, 3 April, 2019 03:16:52
Subject: 20774156 - Broker UK -  IAMDDB - 04/04/2019 - chasing tickets

Hi Rosette,

In reference to the above TID, Buyer called chasing tickets as event is in 1 day(s), 20 hours away.

UK broker shipped the tickets via UPS - UK Domestic (Express Saver) but there is no update of package after 03/29/2019.

Could you please contact SS Team to move the order into pending replacement as event is in 1 day(s), 20 hours away.

Thanks&Regards,
Anshul