Subject: Fwd: EID 2775178 - Shawn Mendes - Rogers Arena, Vancouver, CA - 14/06/2019 - Wrong section at the map
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Jitender Pratap Singh <[email-masked]>
Date: Tue, 2 Apr 2019 13:20:23 -0700 (MST)

Hi, 

With reference to the above EID, the buyer reported that they were misled by our website about the section, on viagogo the section purchased it's showing in front of the stage however on different venue map online the same section is located at the back of the stage. The agent investigated online and has confirmed that the section purchased is at the back and not in front as displayed on our website. 

Could you please contact EDM team to investigate on this as it seems to be a mapping error. 

• Event ID: 2775178 

• Event Name: Shawn Mendes 

• Event Date: 14/06/2019 

• Link as proof: [ https://katc.com/ap-louisiana-news/2019/03/30/jazz-fest-lineup-released/ | https://www.ticketmaster.ca/rogers-arena-tickets-vancouver/venue/139269 ] 

Kind Regards, 
Rosette 

From: "Jitender Pratap Singh" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 2 April, 2019 07:42:47 
Subject: EID 2775178 - Shawn Mendes - Rogers Arena, Vancouver, CA - 14/06/2019 - Wrong section at the map 

Dear Rosette 

Buyer called in and said that as per ticketmaster the section 305 is at the back of the stage but as per viagogo it is showing that its in front. 

• Event ID: 2775178 

• Event Name: Shawn Mendes 

• Event Date: 14/06/2019 

• Link as proof: [ https://katc.com/ap-louisiana-news/2019/03/30/jazz-fest-lineup-released/ | https://www.ticketmaster.ca/rogers-arena-tickets-vancouver/venue/139269 ] 

Regards 
Jitender