Subject: Re: [Ticket #21445] Unable to log into CSL - Virendra Singh
From: Silvia Floranes <[email-masked]>
To: IT Services <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Date: Tue, 2 Apr 2019 20:13:02 +0000

Hi Laury, it did not work. Is there another way?

Thank you,

Silvia

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From: IT Services
Sent: 02 April 2019 21:03
To: Silvia Floranes
Subject: [Ticket #21445] Unable to log into CSL - Virendra Singh

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On 02 Apr 2019 @ 09:02 pm, Laury Martinez wrote:

Hi Silvia,

Can you please request the user to try to log into incognito mode?

Let me know if the user is able to log in like this, if not please provide the TeamViewer ID and password.

Kind regards,

Laury Martinez.

Ticket History
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On 02 Apr 2019 @ 09:02 pm, Laury Martinez wrote:

Assigned to Laury Martinez.

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On 02 Apr 2019 @ 08:44 pm, Silvia Floranes wrote:

Can this be checked please?

The agent needs to log in

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On 02 Apr 2019 @ 07:01 pm, Silvia Floranes wrote:

Attachment:

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On 02 Apr 2019 @ 07:01 pm, Silvia Floranes wrote:

Hi @IT Services

Virendra Singh cannot log in to CSL

They used the correct passord.

Can you help here please?

Thank you,

Silvia

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