Subject: Fwd: TID 20648323
From: Rosette Modiri <[email-masked]>
To: Kritika Mirchandani <[email-masked]>
Date: Tue, 2 Apr 2019 11:33:20 -0700 (MST)

Hi Kritika, 

Can you please review this with Devesh Rawat and Sumit Gangwar, as they are still in day shift as of now and I cannot review this with them. 

Kind Regards, 
Rosette 

From: "Brian Sexton" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]>, "viraat" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Cc: "Laura Begley" <[email-masked]>, "Pamela Meade" <[email-masked]> 
Sent: Tuesday, 2 April, 2019 17:53:46 
Subject: FW: TID 20648323 

Hi all, 

Could this please be reviewed with Devesh Rawat and Sumit Gangwar. They ignored the notes from CMA, please remind everyone how serious this is. 

Kritika, as these are new agents please ensure that this is explained clearly to them in training. 

Kind regards, 

Brian 

From: Laura Begley 
Sent: Tuesday 2 April 2019 17:42 
To: Brian Sexton <[email-masked]> 
Cc: Pamela Meade <[email-masked]> 
Subject: TID 20648323 
Importance: High 

Hi Brian, 

Can you please talk to the agents in India. 

CMA order – CMA team are dealing with the case – agent devesh.rawat is trying to call the seller – he should not be calling – he needs to escalate back into the CMA queue. 

Agent sumit.gangwar – did the same thing . 

Not one of the agents sent the case back to the CMA queue – can they be again told the importance of the situation. 

Kind Regards, 

Laura