Subject: FW: 21134264 - A German Life - 27/04/2019 19:30 (Local) - Agent providing personal data
From: Virat Joshi <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 2 Apr 2019 15:10:51 +0000

Hi ,

Please refer to the below email thread, One of our agents made a mistake and disclosed his name and location.  Please inform every agent on the floor to not make the same mistake.

This is for Team Lead only . Do not share the agents name with any one else.

Kind regards ,
Viraat

________________________________
From: Brian Sexton <[email-masked]>
Sent: 02 April 2019 17:03
To: Charanjit Singh Sandhu; Virat Joshi
Cc: Thiago Pavoni; Carlos Cubillo
Subject: FW: 21134264 - A German Life - 27/04/2019 19:30 (Local) - Agent providing personal data

Hi Charanjit,

Could you please review this with Daniel Khing, he’s giving a customer his full name, your name, and our location. He should not be giving out these details.

Kind regards,
Brian

From: Thiago Pavoni
Sent: Tuesday 2 April 2019 16:54
To: Brian Sexton <[email-masked]>
Subject: FW: 21134264 - A German Life - 27/04/2019 19:30 (Local) - Agent providing personal data

Hi Brian,

Can this case be flagged.

Thanks,

Thiago

From: Carlos Cubillo
Sent: Tuesday 2 April 2019 12:19
To: Thiago Pavoni <[email-masked]<mailto:[email-masked]>>
Subject: Re: 21134264 - A German Life - 27/04/2019 19:30 (Local) - Agent providing personal data

Hi Thiago!
The name is Daniel.khing

Regards,
Carlos
________________________________
From: Thiago Pavoni
Sent: 02 April 2019 12:17
To: Carlos Cubillo
Subject: RE: 21134264 - A German Life - 27/04/2019 19:30 (Local) - Agent providing personal data

Hi Carlos,

Can you please provide the agent name.

Regards,

Thiago

From: Carlos Cubillo
Sent: Tuesday 2 April 2019 12:07
To: Thiago Pavoni <[email-masked]<mailto:[email-masked]>>
Subject: 21134264 - A German Life - 27/04/2019 19:30 (Local) - Agent providing personal data

Hi Thiago!

Could this agent be explained that should not give any personal information to customers?

Has given his full name and his TL's.

Regards,

Carlos