Subject: FW: TID 20648323
From: Brian Sexton <[email-masked]>
To: Kritika Mirchandani <[email-masked]>, Virat Joshi <[email-masked]>, Rosette Modiri <[email-masked]>
Cc: Laura Begley <[email-masked]>, Pamela Meade <[email-masked]>
Date: Tue, 2 Apr 2019 12:23:46 +0000

Hi all,

Could this please be reviewed with Devesh Rawat and Sumit Gangwar. They ignored the notes from CMA, please remind everyone how serious this is.

Kritika, as these are new agents please ensure that this is explained clearly to them in training.

Kind regards,
Brian

From: Laura Begley
Sent: Tuesday 2 April 2019 17:42
To: Brian Sexton <[email-masked]>
Cc: Pamela Meade <[email-masked]>
Subject: TID 20648323
Importance: High

Hi Brian,

Can you please talk to the agents in India.

CMA order - CMA team are dealing with the case - agent devesh.rawat is trying to call the seller - he should not be calling - he needs to escalate back into the CMA queue.

Agent  sumit.gangwar - did the same thing .

Not one of the agents sent the case back to the CMA queue - can they be again told the importance of the situation.

Kind Regards,

Laura