Subject: Re: 20886420, Broker ES, Marea, 22/06/2019, wrong tickets
From: India Inbox <[email-masked]>
To: Sandra Ninkovic <[email-masked]>
Cc: Natalia Cabrera Castilla <[email-masked]>, Rosette Modiri <[email-masked]>, Brian Sexton <[email-masked]>
Date: Tue, 2 Apr 2019 09:35:03 +0000

@Sandra Ninkovic<mailto:[email-masked]>

Hi Sandra

Could you inform us of the status of this CB?

Kind regards

Breda

________________________________
From: Rosette Modiri <[email-masked]>
Sent: Monday 1 April 2019 18:37:17
To: India Inbox
Cc: Natalia Cabrera Castilla
Subject: Fwd: 20886420, Broker ES, Marea, 22/06/2019, wrong tickets

Hi,

With reference to the above TID, the buyer received the wrong tickets and refused to keep them, requesting for full refund however she already initiated a chargeback.

Could you please check the chargeback status with the relevant team as the buyer is eligible for refund due to the wrong tickets received.

Kind Regards,
Rosette
________________________________
From: "Natalia Cabrera Castilla" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Monday, 1 April, 2019 03:22:10
Subject: 20886420, Broker ES, Marea, 22/06/2019, wrong tickets

Rosette,

Buyer received wrong tickets then he bought new tickets because he was concerned to do not find tickets for the event.
He have followed the process of wrong tickets and buyer refused all the options as she wants full refund bu chargeback is initiated.

Can you ask to the relevant team to accept the chargeback as refund because of wrong tickets received, please?

Thanks
--
Kind Regards
Natalia