Subject: Fwd: 2965276 – Kings of Leon & Lana Del Rey & The 1975 - FIB Benicassim - 4 Day – 18/07/2019 – Benicassim, Benicassim near Valencia, ES
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Natalia Cabrera Castilla <[email-masked]>
Date: Mon, 1 Apr 2019 12:26:24 -0700 (MST)

Hi, 

The buyer of this order reported that they purchased the tickets to see The Killers & Liam Gallagher & Pet Shop Boys - FIB Benicassim - 4 Day at Benicassim and the confirmation email is also showing the same however on CSL the event name is reflecting as Kings of Leon & Lana Del Rey & The 1975 - FIB Benicassim - 4 Day which seem to be 2 different Events. 

Could you please contact EDM to investigate on this issue as this seems to be a mapping error. 

Kind Regards, 
Rosette 

From: "Natalia Cabrera Castilla" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 1 April, 2019 01:00:52 
Subject: 2965276 – Kings of Leon & Lana Del Rey & The 1975 - FIB Benicassim - 4 Day – 18/07/2019 – Benicassim, Benicassim near Valencia, ES 

Rossete, 

The buyer of this case came to us thru email informing when he made the purchase, event selected and confirmed, as we can see in the email confirmation, was The Killers & Liam Gallagher & Pet Shop Boys - FIB Benicassim - 4 Day at Benicassim, however now the event's name shows up as Kings of Leon & Lana Del Rey & The 1975 - FIB Benicassim - 4 Day which is an error because when buyer made the purchase, according to the email confirming the order, he bought tickets for The Killers & Liam Gallagher & Pet Shop Boys - FIB Benicassim. 

Can you please inform EDM team to investigate on this information and to mark the event as cancelled on our system. 

• Transaction/ Listing number : 19708734/270691372 

• Event ID: 2965276 

• Event Name: Kings of Leon & Lana Del Rey & The 1975 - FIB Benicassim - 4 Day 

• Event Date: 18/07/2019 

• Geography: Benicassim near Valencia, ES 
• Username: [email-masked] 

• What needs to be done: Buyer has to receive tickets for the event that he bought in the beginning as we can see at the email confirming the order. Buyer is asking for refund as he never chosen tickets for this event as is EDM error according to Mike. 

• Link as proof: 

• Link to viagogo page : https://www.viagogo.com/ww/Concert-Tickets/Alternative-and-Indie/The-Killers-Tickets/E-2965276 

Thanks 

-- 
Kind Regards 
Natalia