Subject: Fwd: 20886420, Broker ES, Marea, 22/06/2019, wrong tickets
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Natalia Cabrera Castilla <[email-masked]>
Date: Mon, 1 Apr 2019 11:37:17 -0700 (MST)

Hi, 

With reference to the above TID, the buyer received the wrong tickets and refused to keep them, requesting for full refund however she already initiated a chargeback. 

Could you please check the chargeback status with the relevant team as the buyer is eligible for refund due to the wrong tickets received. 

Kind Regards, 
Rosette 

From: "Natalia Cabrera Castilla" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 1 April, 2019 03:22:10 
Subject: 20886420, Broker ES, Marea, 22/06/2019, wrong tickets 

Rosette, 

Buyer received wrong tickets then he bought new tickets because he was concerned to do not find tickets for the event. 
He have followed the process of wrong tickets and buyer refused all the options as she wants full refund bu chargeback is initiated. 

Can you ask to the relevant team to accept the chargeback as refund because of wrong tickets received, please? 

Thanks 
-- 
Kind Regards 
Natalia