Subject: RE: 19851054 / Broker MX / Monterrey vs. Cruz Azul - Liga MX / 30/03/2019 - Ticket not delivered
From: India Inbox <[email-masked]>
To: Anezka Koubkova <[email-masked]>
Cc: Daniel Khing <[email-masked]>, Rosette Modiri <[email-masked]>, India Inbox <[email-masked]>
Date: Mon, 1 Apr 2019 14:25:46 +0000

Hi Anezka,

Could you help us here ?

Thanks,
Meghan

From: Rosette Modiri <[email-masked]>
Sent: Sunday, March 31, 2019 2:40 AM
To: India Inbox <[email-masked]>
Cc: Daniel Khing <[email-masked]>
Subject: Fwd: 19851054 / Broker MX / Monterrey vs. Cruz Azul - Liga MX / 30/03/2019 - Ticket not delivered

Hi,

The buyer is asking for refund as they have still not received their tickets for the event and the event is in 1 hours away. The seller used ELS to ship the tickets and according to our system the tickets were shipped since 30/03/2019.

Could you please inform seller support to request for POP from the Broker MX.

Kind Regards,
Rosette
________________________________
From: "Daniel Khing" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 31 March, 2019 06:54:30
Subject: 19851054 / Broker MX / Monterrey vs. Cruz Azul - Liga MX / 30/03/2019 - Ticket not delivered

Hi Rosette,

Please look into the above mentioned TID wherein the buyer has mailed that he did not received the ticket. The buyer has given a hotel address for delivery and we have sent a mail 6 hours ago that the ticket is out for delivery and it will be delivered to him with 4 hours. But the buyer has not yet received the ticket and the event is just 2 hours away from now.

The buyer has mailed that he is returning home as the he didn't receive the ticket and is asking for a refund.

Kindly check with the SS team for the status and advise.

Thanks & Regards,
Daniel Khing