Subject: 2965276 – Kings of Leon & Lana Del Rey & The 1975 - FIB Benicassim - 4 Day – 18/07/2019 – Benicassim, Benicassim near Valencia, ES
From: Natalia Cabrera Castilla <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Sun, 31 Mar 2019 12:30:52 -0700 (MST)

Rossete, 

The buyer of this case came to us thru email informing when he made the purchase, event selected and confirmed, as we can see in the email confirmation, was The Killers & Liam Gallagher & Pet Shop Boys - FIB Benicassim - 4 Day at Benicassim, however now the event's name shows up as Kings of Leon & Lana Del Rey & The 1975 - FIB Benicassim - 4 Day which is an error because when buyer made the purchase, according to the email confirming the order, he bought tickets for The Killers & Liam Gallagher & Pet Shop Boys - FIB Benicassim. 

Can you please inform EDM team to investigate on this information and to mark the event as cancelled on our system. 

• Transaction/ Listing number : 19708734/270691372 

• Event ID: 2965276 

• Event Name: Kings of Leon & Lana Del Rey & The 1975 - FIB Benicassim - 4 Day 

• Event Date: 18/07/2019 

• Geography: Benicassim near Valencia, ES 
• Username: [email-masked] 

• What needs to be done: Buyer has to receive tickets for the event that he bought in the beginning as we can see at the email confirming the order. Buyer is asking for refund as he never chosen tickets for this event as is EDM error according to Mike. 

• Link as proof: 

• Link to viagogo page : https://www.viagogo.com/ww/Concert-Tickets/Alternative-and-Indie/The-Killers-Tickets/E-2965276 

Thanks 

-- 
Kind Regards 
Natalia