Subject: RE: 20806359 -Broker US-Gary Clark Jr- 31/03/2019 20:00- Wrong tickets received
From: Felipe FleuryGil <[email-masked]>
To: Kate Kwiatkowska <[email-masked]>, Jacklyn Coronel <[email-masked]>, Alexandre Igashiyama <[email-masked]>, Rosette Modiri <[email-masked]>, CS.NewYork <[email-masked]>, On-call Data Management <[email-masked]>, CSLeads <[email-masked]>
Cc: Nitesh Singh <[email-masked]>
Date: Sun, 31 Mar 2019 09:47:52 +0000

Hi,

Email has been sent to all buyers.

Thanks,

Felipe

From: Kate Kwiatkowska
Sent: 31 March 2019 08:45
To: Jacklyn Coronel <[email-masked]>; Alexandre Igashiyama <[email-masked]>; Rosette Modiri <[email-masked]>; CS.NewYork <[email-masked]>; On-call Data Management <[email-masked]>; CSLeads <[email-masked]>
Cc: Nitesh Singh <[email-masked]>
Subject: RE: 20806359 -Broker US-Gary Clark Jr- 31/03/2019 20:00- Wrong tickets received

Hi all,

Thanks for the email.
EID 3286335 had been rescheduled for 23/08/2019.
@CSLeads<mailto:[email-masked]> could you please inform buyers that event has been rescheduled?
We have 4 transactions.

Please let us know when this is done to proceed duplicated merging process.

Thanks.
Regards,
-Kate

From: Jacklyn Coronel <[email-masked]<mailto:[email-masked]>>
Sent: Saturday 30 March 2019 23:47
To: Alexandre Igashiyama <[email-masked]<mailto:[email-masked]>>; Rosette Modiri <[email-masked]<mailto:[email-masked]>>; CS.NewYork <[email-masked]<mailto:[email-masked]>>; On-call Data Management <[email-masked]<mailto:[email-masked]>>
Cc: Nitesh Singh <[email-masked]<mailto:[email-masked]>>
Subject: Re: 20806359 -Broker US-Gary Clark Jr- 31/03/2019 20:00- Wrong tickets received

Hello Team,

This event was rescheduled.

Proof :

https://www.thenationalva.com/events/detail/364982

[https://i.axs.com/2019/01/gary-clark-jr-tickets_03-31-19_23_5c474ddebe39b.jpg]<https://www.thenationalva.com/events/detail/364982>

Gary Clark Jr. | The National - Richmond, VA<https://www.thenationalva.com/events/detail/364982>
www.thenationalva.com<http://www.thenationalva.com>
Every ticket purchased online for Gary Clark Jr. includes your choice of a CD or digital copy of the new album, This Land, released February 22, 2019.You'll receive instructions via email on how to redeem your album approximately 7 days after your ticket purchase.

Best regards,

Jacklyn
Seller Support US, viagogo Inc
Phone: (415) -429-1056
7 days a week 1pm EST - 10pm EST

________________________________
From: Alexandre Igashiyama
Sent: Saturday, March 30, 2019 6:12:09 PM
To: Rosette Modiri; CS.NewYork
Cc: Nitesh Singh
Subject: Re: 20806359 -Broker US-Gary Clark Jr- 31/03/2019 20:00- Wrong tickets received

Hi @CS.NewYork<mailto:[email-masked]>,

Seller transferred tix for 23/08/2019
Buyer purchased tix for 31/03/2019

Can seller be contacted?

Kind Regards,

Alexandre

________________________________
From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: 30 March 2019 22:32
To: Alexandre Igashiyama
Cc: Nitesh Singh
Subject: Fwd: 20806359 -Broker US-Gary Clark Jr- 31/03/2019 20:00- Wrong tickets received

Hi Alexandre,

The buyer had purchased the tickets for 31/03/2019 however they received the tickets for 23/08/2019.

Could you please contact CSNY to check with the Broker US if they can provide the correct tickets to buyer.

Kind Regards,
Rosette
________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 31 March, 2019 03:42:50
Subject: 20806359 -Broker US-Gary Clark Jr-  31/03/2019 20:00- Wrong tickets received

Hi Rosette,

Buyer purchased tickets for 31/03/2019 and received tickets for 23/08/2019. Another agent flagged the case to TL Zack 7 hours ago. Event is 1 day away. Kindly look into the issue and resolve it soon.

Thanks & Regards,
Nitesh