Subject: RE: 20257360 / Ticketnetwork / Cher / 30/03/2019 - Wrong Ticket
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>, India Inbox <[email-masked]>
Cc: Daniel Khing <[email-masked]>
Date: Sun, 31 Mar 2019 09:37:37 +0000

Hi All,

Can I please check with you if we can refund the buyer under order 20257360- tickets were transferred back.

Thanks,
Meghan

From: Rosette Modiri <[email-masked]>
Sent: Sunday, March 31, 2019 12:39 AM
To: India Inbox <[email-masked]>
Cc: Daniel Khing <[email-masked]>
Subject: Fwd: 20257360 / Ticketnetwork / Cher / 30/03/2019 - Wrong Ticket
Importance: High

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Hi,

The buyer had previously received the wrong tickets by mistake, the tickets of TID 20806215 were sent by mistake to this buyer and we provided the new tickets to buyer, advised him to return the tickets to [email-masked]<mailto:[email-masked]> what the buyer did. The buyer is now asking for refund, stating that they just received the correct tickets few hours away before the event and they cannot travel to the event anymore.

Could you please advise if this buyer will be entitled for a refund or not.

Kind Regards,
Rosette
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From: "Daniel Khing" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 31 March, 2019 05:48:29
Subject: 20257360 / Ticketnetwork / Cher / 30/03/2019 - Wrong Ticket

Hi Rosette,

On the above mentioned TID, the buyer has ordered a ticket for Cher concert on 30th March. However the buyer has received ticket for Banda. As per the case note, wrong ticket was sent to the buyer by mistake. We requested the buyer to returned the ticket to [email-masked]<mailto:[email-masked]>. The buyer has transferred the ticket and has shared the screenshot of the page.

Request you to kindly contact the SS team regarding this and advise.

Thanks & Regards,
Daniel Khing