Subject: Fwd: 19851054 / Broker MX / Monterrey vs. Cruz Azul - Liga MX / 30/03/2019 - Ticket not delivered
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Daniel Khing <[email-masked]>
Date: Sat, 30 Mar 2019 18:39:34 -0700 (MST)

Hi, 

The buyer is asking for refund as they have still not received their tickets for the event and the event is in 1 hours away. The seller used ELS to ship the tickets and according to our system the tickets were shipped since 30/03/2019. 

Could you please inform seller support to request for POP from the Broker MX. 

Kind Regards, 
Rosette 

From: "Daniel Khing" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 31 March, 2019 06:54:30 
Subject: 19851054 / Broker MX / Monterrey vs. Cruz Azul - Liga MX / 30/03/2019 - Ticket not delivered 

Hi Rosette, 

Please look into the above mentioned TID wherein the buyer has mailed that he did not received the ticket. The buyer has given a hotel address for delivery and we have sent a mail 6 hours ago that the ticket is out for delivery and it will be delivered to him with 4 hours. But the buyer has not yet received the ticket and the event is just 2 hours away from now. 

The buyer has mailed that he is returning home as the he didn't receive the ticket and is asking for a refund. 

Kindly check with the SS team for the status and advise. 

Thanks & Regards, 
Daniel Khing