Subject: Re: 20937831 - Broker - US - UniverSoul Circus - 31/03/2019 - Tickets not received
From: Jacklyn Coronel <[email-masked]>
To: Alexandre Igashiyama <[email-masked]>, Rosette Modiri <[email-masked]>, CS.NewYork <[email-masked]>
Cc: Saurabh Agarwal <[email-masked]>
Date: Sat, 30 Mar 2019 22:36:23 +0000

Hi,

I reached out to the seller for a re-transfer.

Best regards,

Jacklyn

Seller Support US, viagogo Inc
Phone: (415) -429-1056
7 days a week 1pm EST – 10pm EST

________________________________
From: Alexandre Igashiyama
Sent: Saturday, March 30, 2019 4:42:09 PM
To: Rosette Modiri; CS.NewYork
Cc: Saurabh Agarwal
Subject: Re: 20937831 - Broker - US - UniverSoul Circus - 31/03/2019 - Tickets not received

Hi @CS.NewYork<mailto:[email-masked]>,

Event 22 hours away
Buyer chasing tix
Seller provided prof of transfer
Buyer sent proof of no tix transferred to is account

Can seller be contacted to re-transfer the tix?

Kind Regards,

Alexandre

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 30 March 2019 21:23
To: Alexandre Igashiyama
Cc: Saurabh Agarwal
Subject: Fwd: 20937831 - Broker - US - UniverSoul Circus - 31/03/2019 - Tickets not received

Hi Alexandre,

The buyer of this order claimed that they have still not received the tickets in their ticketmaster account, neither the email from TM to accept the transfer of the tickets and he provided the proof of TM account.

Could you please contact CSNY to check with the Broker us if they can re-transfer the tickets to buyer as the event is in  22 hours away.

Kind Regards,
Rosette
________________________________
From: "Saurabh Agarwal" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Sunday, 31 March, 2019 02:36:43
Subject: 20937831 - Broker - US - UniverSoul Circus - 31/03/2019 - Tickets not received

Hello Rosette,

Buyer called us claiming that they have not received the tickets in their TicketMaster Mobile account. I have confirmed the email and they have not received any email with the tagline "Your tickets transfer". Please forward this case to the SS team, so they can confirm the same with the broker or get them retransfer.

*Attached the relevant screenshots.

Thank you,
Saurabh Agarwal