Subject: Fwd: 20937831 - Broker - US - UniverSoul Circus - 31/03/2019 - Tickets not received
From: Rosette Modiri <[email-masked]>
To: Alexandre Igashiyama <[email-masked]>
Cc: Saurabh Agarwal <[email-masked]>
Date: Sat, 30 Mar 2019 14:23:50 -0700 (MST)

Hi Alexandre, 

The buyer of this order claimed that they have still not received the tickets in their ticketmaster account, neither the email from TM to accept the transfer of the tickets and he provided the proof of TM account. 

Could you please contact CSNY to check with the Broker us if they can re-transfer the tickets to buyer as the event is in 22 hours away. 

Kind Regards, 
Rosette 

From: "Saurabh Agarwal" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 31 March, 2019 02:36:43 
Subject: 20937831 - Broker - US - UniverSoul Circus - 31/03/2019 - Tickets not received 

Hello Rosette, 

Buyer called us claiming that they have not received the tickets in their TicketMaster Mobile account. I have confirmed the email and they have not received any email with the tagline "Your tickets transfer". Please forward this case to the SS team, so they can confirm the same with the broker or get them retransfer. 

*Attached the relevant screenshots. 

Thank you, 
Saurabh Agarwal