Subject: Re: 21096035, Broker MX, Festival Vaiven 2019, 30/03/2019, pick up point issue
From: Rosette Modiri <[email-masked]>
To: Alexandre Igashiyama <[email-masked]>
Date: Sat, 30 Mar 2019 13:27:19 -0700 (MST)

Hi Alexandre, 

The buyer did not provide any proof, should we request for proof? 

Kind Regards, 
Rosette 

From: "Alexandre Igashiyama" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Natalia Cabrera Castilla" <[email-masked]> 
Sent: Sunday, 31 March, 2019 01:52:13 
Subject: Re: 21096035, Broker MX, Festival Vaiven 2019, 30/03/2019, pick up point issue 

Hi Rosette, 

Did buyer provide proof? 

Kind Regards, 

Alexandre 

From: Rosette Modiri <[email-masked]> 
Sent: 30 March 2019 20:07 
To: Alexandre Igashiyama 
Cc: Natalia Cabrera Castilla 
Subject: Re: 21096035, Broker MX, Festival Vaiven 2019, 30/03/2019, pick up point issue 
Hi Alexandre, 

The buyer informed that the seller did not reply to their calls and they just found an unknown person at the collection point who just said that people are getting to new pick up location and they did not even have an idea about the new address. 

Kind Regards, 
Rosette 

From: "Alexandre Igashiyama" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Natalia Cabrera Castilla" <[email-masked]> 
Sent: Sunday, 31 March, 2019 01:17:12 
Subject: Re: 21096035, Broker MX, Festival Vaiven 2019, 30/03/2019, pick up point issue 

Hi Rosette, 

did buyer contact seller as sent in the pick up instructions? 

Does he provided any proof that they were asked to collect the tix somewhere else? 

Kind Regards, 

Alexandre 

From: Rosette Modiri <[email-masked]> 
Sent: 30 March 2019 19:29 
To: Alexandre Igashiyama 
Cc: Natalia Cabrera Castilla 
Subject: Fwd: 21096035, Broker MX, Festival Vaiven 2019, 30/03/2019, pick up point issue 
Hi Alexandre, 

The buyer of this order has reported that they reached the Pick up point but they didn't collect their tickets but they found someone there who said people are coming to collect their tickets here but they have been redirected to a different pick up location and the buyer doesn't know this new location. 

Could you please contact seller support to check with the Broker MX if they can provide the new pick up location to buyer and the event has already started. 

Kind Regards, 
Rosette 

From: "Natalia Cabrera Castilla" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 31 March, 2019 00:36:33 
Subject: 21096035, Broker MX, Festival Vaiven 2019, 30/03/2019, pick up point issue 

Rosette, 

Buyer is at the pick up point location and he did not get the tickets. Someone told him that another buyers got same issue hen they went to pick up the tickets to another location. 

Please, contact to the seller as buyer is at the pick up point waiting for the tickets. 

Thanks 
-- 
Kind Regards 
Natalia