Subject: Re: 21074796, Broker US, New York Yankees vs Baltimore Orioles, 30/03/2019, wrong time
From: Jacklyn Coronel <[email-masked]>
To: Alexandre Igashiyama <[email-masked]>, Rosette Modiri <[email-masked]>, CS.NewYork <[email-masked]>
Cc: Natalia Cabrera Castilla <[email-masked]>
Date: Sat, 30 Mar 2019 18:33:04 +0000

Hi,

I reached out to the seller about this urgent order.

Best regards,

Jacklyn

Seller Support US, viagogo Inc
Phone: (415) -429-1056
7 days a week 1pm EST – 10pm EST

________________________________
From: Alexandre Igashiyama
Sent: Saturday, March 30, 2019 1:25:55 PM
To: Rosette Modiri; CS.NewYork
Cc: Natalia Cabrera Castilla
Subject: Re: 21074796, Broker US, New York Yankees vs Baltimore Orioles, 30/03/2019, wrong time

Hi @CS.NewYork<mailto:[email-masked]>,

Seller offered downgrades + partial refund and the buyer accepted.
Primary shows that event already started, on csl event is 5 hours away

Can seller be contacted to upload the e-tix?

Kind Regards,

Alexandre

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 30 March 2019 18:16
To: Alexandre Igashiyama
Cc: Natalia Cabrera Castilla
Subject: Fwd: 21074796, Broker US, New York Yankees vs Baltimore Orioles, 30/03/2019, wrong time

Hi Alexandre,

With reference to the above TID, the seller has offered the alternative tickets to which the buyer has accepted and actually the buyer is chasing the alternative tickets and informed that the event has already started. The agent checked online and confirmed that the event has started however on our system the event is in 5 hours away.

Could you please contact CSNY to check with the Broker US if they can upload the tickets now.

Kind Regards,
Rosette
________________________________
From: "Natalia Cabrera Castilla" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Saturday, 30 March, 2019 23:11:19
Subject: 21074796, Broker US, New York Yankees vs Baltimore Orioles,  30/03/2019, wrong time

Rosette,

Buyer called chasing the tickets as Seller offered downgrades + partial refund and the buyer accepted.
Buyer still did not receive the tickets and event already started but in the transaction event is 6 hours. I have checked in internet and buyer is right.
Please, check the following link:  http://www.espn.com/mlb/team/schedule/_/name/bal<https://protect-eu.mimecast.com/s/JXdSCAN7RI9grWoHGcAZx?domain=espn.com>

We have to subs the transaction ASAP.

Thanks.
--
Kind Regards

Natalia