Subject: Re: 20802238 , Broker ES , FC Barcelona vs Espanyol , 30/03/2019 , Partial refund issues
From: Shauna Hedderman <[email-masked]>
To: Rosette Modiri <[email-masked]>, Amanda Francozzo <[email-masked]>
Cc: Silvia Floranes <[email-masked]>, Kannedy Namir De Carvalho Barai <[email-masked]>
Date: Fri, 29 Mar 2019 19:46:47 +0000

@Amanda Francozzo<mailto:[email-masked]>

Can you inform the buyer here that the offer is in euro and not in BRL.

Kind Regards,
Shaunna
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From: Rosette Modiri <[email-masked]>
Sent: 29 March 2019 19:23
To: Shauna Hedderman
Cc: Silvia Floranes; Kannedy Namir De Carvalho Barai
Subject: Fwd: 20802238 , Broker ES , FC Barcelona vs Espanyol , 30/03/2019 , Partial refund issues

Hi Shauna,

With reference to the above TID, the buyer has received the wrong tickets and has been offered to keep the wrong tickets with a partial refund of BRL 180.93 or a full refund if they don't want to use the tickets however the buyer is claiming why the partial refund is in Brazilian currency (BRL) while the order was made in Euro.

Could you please inform Amanda Francozzo about the buyer's concern and the event is in 20 hours away.

Kind Regards,
Rosette
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From: "Kannedy Namir De Carvalho Barai" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Saturday, 30 March, 2019 00:34:08
Subject: 20802238 , Broker ES , FC Barcelona vs Espanyol , 30/03/2019 , Partial refund issues

Hi Rosette,

In reference to TID: 20802238, buyer received wrong tickets and was offered partial to keep tickets. Buyer made purchased in EUR and agent Amanda Francozzo made a offer of partial refund in BRL. Buyer have called asking why that offer was made in BRL.

Can this case be assigned to previous agent to clarify issues with currency?

Regards,
Kannedy