Subject: Re: 20887762 - fan seller - Inter vs Lazio - 31/03/2019 20:30 - can t reset password
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Valentina Bonente <[email-masked]>
Date: Fri, 29 Mar 2019 10:47:48 -0700 (MST)

Hi Brian, 

The buyer reported that they received the email with the link to reset the password but after clicking on it they're still unable to access the account. 

Could you please look into it. 

Kind Regards, 
Rosette 

From: "Brian Sexton" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Valentina Bonente" <[email-masked]> 
Sent: Friday, 29 March, 2019 23:13:43 
Subject: RE: 20887762 - fan seller - Inter vs Lazio - 31/03/2019 20:30 - can t reset password 

Hi Rosette, 

I resent the password reset link to the new email, does this buyer remember their password? Have they gotten the email with password reset link? 

Kind regards, 

Brian 

From: Rosette Modiri <[email-masked]> 
Sent: Friday 29 March 2019 23:07 
To: India Inbox <[email-masked]> 
Cc: Valentina Bonente <[email-masked]> 
Subject: Fwd: 20887762 - fan seller - Inter vs Lazio - 31/03/2019 20:30 - can t reset password 

Hi, 

The buyer of this order has requested for email address change from [ mailto:[email-masked] | [email-masked] ] to [ mailto:[email-masked] | 
[email-masked] ] . The agent has followed the new process on the EEC sheet and the change has been Done - Password Reset Sent however the buyer is still unable to access the account. 

Could you please change look into it in order to change the email from [ mailto:[email-masked] | [email-masked] ] to [ mailto:[email-masked] | [email-masked] ] . 

Kind Regards, 

Rosette 

From: "Valentina Bonente" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 27 March, 2019 19:35:09 
Subject: 20887762 - fan seller - Inter vs Lazio - 31/03/2019 20:30 - can t reset password 

Hi Rose, 

This buyer called me informing that he followed the instructions after we sent the link. I filled email entry check sheet, informing he does not remember the password. He informed me that the only thing he sees when he follows all the steps is that "This option is not available". So he could not reset password. 

Can you please forward this to the relevant department. Event is in 4 days (tdt). 

Thanks 

valentina