Subject: RE: 20887762 - fan seller - Inter vs Lazio - 31/03/2019 20:30 - can t reset password
From: Brian Sexton <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Valentina Bonente <[email-masked]>
Date: Fri, 29 Mar 2019 17:43:43 +0000

Hi Rosette,

I resent the password reset link to the new email, does this buyer remember their password? Have they gotten the email with password reset link?

Kind regards,
Brian

From: Rosette Modiri <[email-masked]>
Sent: Friday 29 March 2019 23:07
To: India Inbox <[email-masked]>
Cc: Valentina Bonente <[email-masked]>
Subject: Fwd: 20887762 - fan seller - Inter vs Lazio - 31/03/2019 20:30 - can t reset password

Hi,

The buyer of this order has requested for email address change from [email-masked]<mailto:[email-masked]> to [email-masked]<mailto:[email-masked]>. The agent has followed the new process on the EEC sheet and the change has been Done - Password Reset Sent however the buyer is still unable to access the account.

Could you please change look into it in order to change the email from [email-masked]<mailto:[email-masked]> to [email-masked]<mailto:[email-masked]>.

Kind Regards,
Rosette
________________________________
From: "Valentina Bonente" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 27 March, 2019 19:35:09
Subject: 20887762 - fan seller - Inter vs Lazio - 31/03/2019 20:30 - can t reset password

Hi Rose,

This buyer called me informing that he followed the instructions after we sent the link. I filled email entry check sheet, informing he does not remember the password. He informed me that the only thing he sees when he follows all the steps is that "This option is not available". So he could not reset password.

Can you please forward this to the relevant department. Event is in 4 days (tdt).

Thanks
valentina