Subject: Re: 20887762 - fan seller - Inter vs Lazio - 31/03/2019 20:30 - can t reset password
From: Valentina Bonente <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Fri, 29 Mar 2019 07:19:17 -0700 (MST)

Hi Rose, 

This is in reference to the case 20887762 which was forwarded to you on 27/03. I have not received any update in this case. Therefore can you please provide me an update in this case. 

Regards 
Valentina 

From: "Rosette Modiri" <[email-masked]> 
To: "Valentina Bonente" <[email-masked]> 
Sent: Thursday, 28 March, 2019 16:55:54 
Subject: Re: 20887762 - fan seller - Inter vs Lazio - 31/03/2019 20:30 - can t reset password 

Re-flagged this again. 

From: "Valentina Bonente" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 27 March, 2019 19:35:09 
Subject: 20887762 - fan seller - Inter vs Lazio - 31/03/2019 20:30 - can t reset password 

Hi Rose, 

This buyer called me informing that he followed the instructions after we sent the link. I filled email entry check sheet, informing he does not remember the password. He informed me that the only thing he sees when he follows all the steps is that "This option is not available". So he could not reset password. 

Can you please forward this to the relevant department. Event is in 4 days (tdt). 

Thanks 
valentina