Subject: Follow ups
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Virat Joshi <[email-masked]>
Date: Fri, 29 Mar 2019 12:30:32 +0000

Hi all,

If you are following up on a case and you have not gotten an update within 24 hours please chase your TL and they will ask us to chase the relevant department.

If you are following up on a case multiple times because you are waiting for an update please chase your TL and mention this in the CIAN note.

To avoid red flags for following up for too long you need to mention in your CIAN note that you have flagged to your TL again who have chased the relevant department.

If Quality can see from your notes that you are actively chasing a response from us, your TL or another department they will not give a red flag as long as you have mentioned it in your CIAN note.

For example;

"TL advised no response from CSNY, asked TL to chase CSNY and TL Kritika has sent email to chase CSNY for update"

Kind regards,
Brian Sexton
Team Leader India
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