Subject: Re: Reassign: 20732299
From: Rosette Modiri <[email-masked]>
To: Mansi Chhabra <[email-masked]>
Cc: melisa nunez <[email-masked]>, Valeria Julia <[email-masked]>
Date: Thu, 28 Mar 2019 10:13:35 -0700 (MST)

Hi Mansi, 

PFB the update from Melisa. 

Rosette, 

From: "melisa nunez" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 28 March, 2019 22:07:34 
Subject: Re: Reassign: 20732299 

Hi Rose 

I called and the phone number is from the account holder's wife and she said the request was already sent by mail. 

This is a wrong tix case as was initially requested so I followed standar wrong ticket process. 

Kind regards, 
Melisa Nunez 

From: "Rosette Modiri" <[email-masked]> 
To: "melisa nunez" <[email-masked]> 
Cc: "Valeria Julia" <[email-masked]>, "Mansi Chhabra" <[email-masked]> 
Sent: Thursday, March 28, 2019 4:36:40 PM 
Subject: Re: Reassign: 20732299 

Hi Melisa, 

Can you please take the ownership of this case. 

Regards, 
Rosette 

From: "Mansi Chhabra" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Valeria Julia" <[email-masked]> 
Sent: Thursday, 28 March, 2019 16:11:35 
Subject: Fwd: Reassign: 20732299 

Hi Rose, 

Can you please assign this case to any ES agent . 

Thank You 
Mansi 

From: "valeria julia" <[email-masked]> 
To: "Mansi Chhabra" <[email-masked]> 
Sent: Thursday, 28 March, 2019 13:52:52 
Subject: Reassign: 20732299 

Respected Ma'am, 

The buyer of this case came to us thru email requested to be called during evening hours which do not match my shift timings. B is from ES. 

Thanking you in advance for your help. 

Kind Regards, 
Valeria.